Privacy & Cookie Policy – Assured Locksmiths
Last Updated: 17th September 2025
Assured Locksmiths (“we”, “us”, “our”) is committed to protecting your privacy and complying with applicable data protection laws in the UK (including the UK GDPR and PECR). This policy explains how we collect, use, store, and protect your personal data, and how we use cookies on our website.
1. Who We Are
Assured Locksmiths provides locksmith services, lock repairs, key cutting, and related security solutions. We are the data controller for your personal data.
Contact Details:
Email: rob@assured-locksmiths.co.uk
Phone: 07388 807884
2. What Personal Data We Collect
We may collect the following types of personal data when you interact with us:
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Identity & Contact Data: name, address, phone number, email
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Service Data: details about locksmith or repair service you request, property address, access instructions
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Payment Data: billing information, payment history
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Technical Data: IP address, browser type, device information when you visit our website
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Communications Data: any messages, enquiries or feedback you send us
3. How We Use Your Personal Data
We use your data for the following purposes:
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To respond to your enquiries and provide the locksmith services you request
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To arrange appointments and perform work at your location
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To process payments and issue invoices
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To send service updates, confirmations or reminders
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To improve our services, assess customer satisfaction, or for internal business purposes
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If you consented, to send you marketing materials or special offers
Each use is based on one of the following lawful bases:
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Performance of a contract (providing locksmith services)
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Legal obligation
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Legitimate interest (e.g. improving service or maintaining customer relationships)
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Consent (if sending marketing or non-service communications)
4. Sharing Your Data
We only share your personal data when necessary, for example:
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With suppliers or contractors who help us fulfil your service (e.g. parts suppliers or subcontractors), under strict confidentiality
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With payment processors to handle transactions
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With regulatory or law enforcement bodies if required by law
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We do not sell your personal data to third parties
5. Cookies & Website Analytics
We use cookies on our website to enhance user experience and understand site usage. Cookies are small text files stored on your device.
Types of Cookies We Use
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Strictly necessary cookies — required for site functionality
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Performance / analytics cookies — help us see how users use the site (e.g. pages visited, time spent)
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Functional cookies — allow enhanced functionality (e.g. remember preferences)
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Optional / marketing cookies — used to deliver targeted ads or measure ad performance
Your Cookie Choices
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When you first visit our website, you will be asked to accept or refuse non-essential cookies
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You can manage or disable cookies via your browser settings; note that some site features may stop working properly if cookies are disabled
6. Data Security & Retention
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We take appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
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Access to your data is restricted to staff or contractors who need it to provide services.
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We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes.
7. Your Rights
Under applicable data protection laws, you have rights, including:
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Right of access — see what personal data we hold about you
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Right to correction — update any inaccurate or incomplete data
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Right to erasure — ask us to delete your data where legal
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Right to restrict processing — limit how we use your data
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Right to object — especially to marketing or automated profiling
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Right to data portability — receive your data or have it transferred to another controller, where applicable
To exercise any of these rights, please contact us using the contact details above.
8. Changes to This Policy
We may update this Policy from time to time. The most current version will always be posted on our website with an updated date.
9. Complaints
If you believe we have handled your personal data inappropriately, please contact us first to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.